Signature Hardware - Erlanger, Kentucky

Guero Villaseñor

gisifredo villaseñorr

Helen Wheels

We LOVE our new vanity! Our remodel took forever, but this beauty shipped super fast and was packed so well! The quality of the build is amazing.

Couldn't be happier with this purchase. So glad our original, boring vanity choice was back ordered and we found Signature! Much nicer all around! It's truly a piece of furniture.

Heather Ruffolo

Buyer beware, I spent $2700 on what I thought was a nice vanity and it ended up being junk in under a year the paint started bubbling and flaking, very poor quality and craftsmanship. You are better off going to a big box store and spending less money on poor quality then over paying for what you think appears to be a quality product.

Kylie Lockett

Amazing place for homeowners and designers alike! I’ve loved using Signature Hardware’s products for years and it was amazing to see everything in person. Stephanie at the showroom was incredible to work with. The quality of their product is amazing!

Taylor Moore

My builder used Signature Hardware faucets in my house. I love the quality and looks of the faucets. They also stand behind their warranty. Customer service representative Carol F. deserves a raise! She represents the company in such a professional manner and ensures a terrific customer experience. I will request Signature Hardware faucets in any house that I have built in the future.

Scott French

Unfortunately since Covid they don't allow you to pick up items from their warehouse. We've had several toilets broken during shipping.

Cody Dazley

The absolute worst customer service experience I've had, hands down. I called and was connected with a customer service representative with a general question and inquiry. I was looking for a mark of identification on my Signature Hardware free standing tub (which is beautiful) so I could correctly price out getting new feet and a matching overflow for it. I explained the situation to the agent from SH, she explained to me the only way she can help me is if I had a model number. I asked where model numbers are located, and she responded "on the website". Since we aren't the original purchasers of this beautiful tub in our new home, I was left guessing. None of the measurements seemed to be perfect, I couldn't find the color (which ours is green) on the website. I asked if maybe that would help her. She told me if I didn't give her a model number she could not speculate or guide me any further. I continued politely to include the SH agent in the search for the way to identify my tub, with her on the other end, silent. I understand there are different feet styles, ans was just looking, as a customer, for help.

Around the 13 minute mark of our conversation, and her not budging, I picked a model number from the website which most closely matched the shape and size of our tub. She then told me that was not a valid model number. It took her about a minute to find it in her system. She told me they didn't have the brass feet for that model, so I changed the inquiry to the matte black. Now at about 15 minutes in, she told me the price for the feet was $2999 plus tax. To which I questioned, obviously, why? She said "we do not sell our feet separately from our tubs."

This response obviously angered me, since within the first 60 seconds of our phone call I explained I was in the market for feet to buy in accord with an existing tub. I asked if she knew this all along, to which she replied, "yes". 16 minute phone call with no support and someone completely incapable of their job. She said she could "put in an inquiry" and took my email address. I have never heard back and wish whole heartedly our tub was any brand other than Signature Hardware. What an angering and off putting experience all around.

Nina

The 72 inch Quen double vanity looks elegant and timeless in my new bathroom remodel. I had worried that it would get scratched during shipment; however, it arrived in MINT condition! I love it!!