Shinola Rush Street Store - Chicago, Illinois

Albert Margarito

Love the brand, the store, and the product.

Unfortunately the employees and service at this location do not match the quality product they provide. I went in for battery replacements and to birthday shop for my partners birthday, I made it clear I wanted to shop more. The sales person made up a client profile, which I informed her I already had one. Then the new profile she made wasn’t saving my email, as the profile email was already in there system so she made up an email. I wanted to shop around more and she kept going behind the register to ring me out. I was asking questions about what size bands for the watches I brought in which she told me and said they are at the front of the store. She persisted to stay behind the register the majority of the time and I would have to go back up to her a few times to ask questions about product, while she’s still standing behind the register. I was hoping for a better experience and to be shown more ideas for gifts as I spent time looking online before going in, the way she showed no interest I should have shopped online. I was wanting and willing to get a few more items, but the lack of engagement stopped me.

Went in to pick up the watches the following day, the sales person the pervious day did not confirm to me the name it was under. So when I went to pick it up, I was unsure and asked if they can look it up by phone number. The other sales person assisting seemed unhappy I did not have the name, as I told him I did not get confirmation from her as she was not very helpful or informative during my interaction previously. Finally went to get the watches but still seemed unhappy/bothered.

I have had better interactions at the Damen location in Wicker park, with wanting to give suggestions and conversation when in store.

Employee: 001936
On 5/9/23

Ryan

DO NOT ORDER ANYTHING Through the Store..... If they don't have it.... just pass on it. They didn't have the correct size in the store, so the salesman said "we can order it and have it shipped right to you".... ok no problem.... Item arrived in a couple of days, didn't fit, so we returned it the same day we received it (followed all return instructions precisely). A month later, after 3 hours on the phone with multiple reps, and no follow up as promised... I had to file a formal complaint and protest the charge on my credit card. I have been a customer for at least a decade when they were pretty much unknown. Not sure I will buy anything from them again.

Christopher Sweeney

Employees are not knowledgeable about the products they are selling and the company does not stand behind the quality of their products. Shinola is selling Apple Watch bands that are not compatible with new models but they don’t state this in store or on their website.

Jack Stanislow

I had a great experience at the Rush Street store. I purchased a leather watch strap the other day and I am very impressed with the quality. The staff at the store were friendly and knowledgeable; It was a pleasure talking to them and it made for an enjoyable experience.

I totally recommend checking out the store.

Sue Jacobs

Such a beautiful store!

Austin Delsi

Fits the classic Shinola store feel with intricate interior designs and a wide range of products. Employees have always been friendly upon my visits, often offering complementary water, coffee or Shinola Colas. The product selection is in-line (if not better?) than many other locations.

My only knock here is that employees sometimes seem a little confused by their own product offerings, whereas other Shinola locations will have employees that know each product to the exact detail. I've occasionally asked questions about products at this location and not received an immediate or accurate answer, eventually having to do the research on my own via the online store or through visiting an alternative location.

Mark Hobson

I had an amazing experience with Alex Baker at the Rush Street location - I came in with my heart set on a necklace for my wife for Christmas that was unfortunately out of stock. Alex called a few other stores and had it overnighted from LA by Christmas Eve. He went above and beyond and it was truly appreciated!

CM LL

Bad service. Had an awful experience with my elder parents visiting out of town. Had my parents stop by to pick up a product I had called about. The sales person had no idea what I had put on hold over the phone with the store manager. After things were sorted out to have the item shipped from another store, the salesman laughed with another employee as soon as they turned around to exit the store. Awful customer service!!!