Riddle's Jewelry - Waterloo - Waterloo, Iowa

Carlos Carrion

Exelente

Chris' Kettle Corn

The team at Riddles in Waterloo, IA are exceptional at their job. Their customer service was on another level. Other dealers in this industry should take note. The only fault is that we should have been told how much the lab grown diamonds depreciate. Bought an engagement ring for $1400 using a lab grown diamond. Wanted to trade it in as my fiance found a real diamond she liked more. They were only giving me 1/8 of the original price (which was only a few months).

Angela Schultz

We started this process of looking for MONTHS, before stopping into Riddle’s just to see what they have. June 2nd, found a few things, fast forward to today. We just picked up our rings. Both rings turned out so gorg, mine is stunning! ? Their goldsmith Jordan, she did such a great job. I highly recommend this jewelry store from the service to communication, such a great experience. Thank you, ladies!

Andrew Nowotny

My wife and I stopped in and had a great experience with the employees on their assistance with jewelry, and they also made conversation with us about local entertainment and food places. We enjoyed their customer service so much that we agreed we need to travel back to the Waterloo location. A handful of months later, my second interaction with the staff was consistent with the first, being easy and treated very kindly. They asked great questions and helped me through the purchase, and offered options that fit my needs for the jewelry and the warranty. We will continue to rely on the great customer service at the Waterloo location for future purchases and highly recommend others to do the same!

Elizabeth Downs

Zinajda & her at Riddles in Waterloo team were amazing! We went to other stores first in search of the perfect wedding bands and had no luck with good quality for a great price as well as good service. We went to Riddles and were promptly greeted as we entered with smiles and helpfulness. They went above and beyond to make sure we were satisfied, loved our choices and stayed within our budget. We will definitely continue to utilize Riddles for all our fine jewelry needs!

Paul Kraft

Excellent customer service and great prices! They actually had to special order my earrings and kept me informed about them by way of messages the whole time! Awesome experience and that is why I shop there! Waterloo Riddles Associates are Awesome!!!

Kyu Lee

Best experience. Maggie was super helpful in finding exactly what I was looking for and very friendly. Felt like I was working with family.

Great selection!

Jordan L

Zinajda the store manager is the best!! She's incredibly knowledgeful, helpful and so kind. I never once felt embarrassed asking questions and she made me feel very comfortable and at ease. I've gone into jewelry stores before feeling intimidated and not welcomed, but Zinajda never once made me feel like that. I've felt the opposite and received one of the best customer service experiences I've ever had that I can't recommend a better jewelry store to go to than Riddle's in Waterloo.