Mattress Firm Geneva Commons - Geneva, Illinois

Ashley

Great customer service. Highly recommend this location. Richard was very knowledgeable and patient. Never been mattress shopping before and he helped make the process smooth and assured me he’d help me find the right mattress even if it meant a return to try another. I did return the mattress after trying out, this process was also very smooth. He was again patient with me trying out more beds, and he helped direct me to different options to fit my needs! Which was very helpful as I have no idea what I’m doing. Trying out this bed now. Highly recommend this location, Rich is great !

Brittany E.

I recently visited this location looking for a new mattress- Richard helped me find exactly what I was looking for and in my budget. He was extremely helpful, knowledgeable. My mattress was delivered just a few short days later. I soon realized that I wasn’t 100% in love with the mattress. When I returned to the store Richard greeted me with a smile and was patient as I tried out every bed! 2 days later my new mattress was delivered and I have been sleeping AMAZING! ‘The Love Your Mattress Guarantee’ is true!!!

william B.

Rick was incredibly patient, helpful, and knowledgeable. Mattress shopping is very low on my list of preferred activities but he helped us clarify our preferences, teach us the differences in what we could find, and coordinate an out of state delivery. We genuinely enjoyed getting to know him and so appreciated his guidance.

Dr. C. D.

The gentleman there was perfect, knew everything about mattresses that we needed and was able to direct us to what we were looking for. Very little pressure, just really helpful. Got us a price we were happy with. Great experience.

Store was pristinely clean, all mattresses on the showroom floor were perfectly clean and in perfect condition. Wide range of styles. Prices are exactly what you see online everywhere without any haggling needed, some were lower by a few hundred dollars.

The gentleman selling the mattresses when we went was able to get us an even better deal as well once we decided on the mattress we wanted.

Cindy

Excellent experience purchasing a new mattress. Our sales person was very knowledgeable and did a great job.
. We will return when we need another mattress!

Keelin D.

Great customer service. I just wanted a box spring. A tall gentleman assisted me and was kind and helpful. It was delivered of no charge to my apartment and had a good experience with the delivery as well.

victoria N.

We went in and Richard was very knowledgeable about the mattress we were shopping for. He explained how older people are affected by the different mattress types. We would go there again to get out next mattress.

Kar

I recently had the pleasure of purchasing a mattress from Mattress Firm in Geneva, and I must say that our experience was exceptional, thanks to Richard. From the moment we walked in, Richard greeted us with a warm and friendly welcome, making us feel comfortable and valued as customers.

Richard’s extensive knowledge about mattresses and his ability to understand our specific needs truly set him apart. He took the time to listen to our concerns and preferences, guiding us through the various options available. His expertise was evident as he explained the features and benefits of each mattress, helping us make an informed decision without any pressure.

What impressed us most was Richard's genuine dedication to ensuring we found the perfect mattress for a good night's sleep. He was patient, attentive, and never rushed us, allowing us to take our time to test different mattresses and ask questions. His professionalism and customer-focused approach made the entire buying process smooth and enjoyable.

Richard also went above and beyond by providing valuable tips on mattress care and maintenance, ensuring we would get the most out of our purchase. His commitment to customer satisfaction was evident throughout, and we left the store feeling confident in our decision and excited about our new mattress.

If you’re in the market for a new mattress, we highly recommend visiting Mattress Firm in Geneva and seeking out Richard. His exceptional service, expertise, and genuine care for his customers make him an invaluable asset to the store. Thank you, Richard, for making our mattress shopping experience truly fantastic!

Randy G.

Our experience at Mattress Firm was effortless because of Rick the Manager. He has always been so prepared with his knowledge of all the products on the showroom floor. We will always support Mattress Firm because they really want the customer to be totally satisfied with their products! Thanks much.

Deneen S.

Great customer experience at Mattress Firm in Geneva Commins. Ron assisted me with finding the perfect mattress.. was very knowledgeable and was not pushing for me to buy … allowed me to try out mattresses 4 times before purchase. Rick his manager had great insight on sleep and how our bodies are impacted by not selecting the correct mattress… very positive experience !

Dr. C. D.

The gentleman there was perfect, knew everything about mattresses that we needed and was able to direct us to what we were looking for. Very little pressure, just really helpful. Got us a price we were happy with. Great experience.

Store was pristinely clean, all mattresses on the showroom floor were perfectly clean and in perfect condition. Wide range of styles. Prices are exactly what you see online everywhere without any haggling needed, some were lower by a few hundred dollars.

The gentleman selling the mattresses when we went was able to get us an even better deal as well once we decided on the mattress we wanted.

Mark K.

Great experience so far, just hope the mattress meets expectations when I get it. Rick is awesome, patient and extremely knowledgeable. There was no pressure and I never felt rushed or uncomfortable, highly recommend.

carly R.

Had such a great experience with Ron. He’s wonderful. Made the transaction smooth and gave me confidence with my purchase. I would highly recommend this location and ask for Ron!