Marks Jewelers - Lawrence, Kansas

James Lafikes

I was very happy with my recent purchase of a ring. Alexandra was very helpful in making selections of a centerpiece, setting, etc. I went in with a relatively short time frame and they were able to get everything put together with the result being better than expected. Great communication, flexibility, and service! Thanks!

Ava Heinbach

Marks Jewelers is my favorite Jewelry store in LK! They do such great work, have amazing jewelry, and most importantly, the most helpful and caring staff. I went in this week with a ton of questions regarding jewelry. The staff was so patient and didn't hesitate to answer all my questions and show me every piece of jewelry that I needed to see. I was especially fond of the manager, Jazmyn Cheray. She was incredibly kind, personable, and made me want to come back again and again just to chat with her! Thank you Marks Jewelers for making my jewelry experience so memorable!

Kelsey Finger

They have exceptional quality jewelry, everyone is friendly and knowledgable about jewelry, and they will go out of their way to make your experience the best. It is easy to see why they have been around so long and is one of my favorite jewelry stores. If you don't find what you want they will work with you to have one of their jewelry makers design and build your own custom pieces. Additionally, they offer some beautiful antique designs.

Haines Eason

I feel like I'm in the Twilight Zone what with my experience versus the other reviews, but here goes. Bummer to have to post this. This is an email I sent to the store. Never did get a reply:

Hi, Hope this finds you well. I’m following up about my recent experience with you all.

I brought in a modestly-priced Fossil watch for a battery replacement and cleaning. The watch cost $75; the cost of service (with a new crystal added to the work) was $85. That’s okay — I expected to pay a fair amount once the crystal was added to the work. However, there were some problems:

- I dropped off the watch but never got a call back as to the cost of the job or approximate finish date.
- I walked in a week later and got a price for the work but no completion date.
- Then, a week or so later, I’d not heard whether the work was done, so I dropped in again and learned the work was complete.

Lastly, and most importantly, though the watch was cleaned as best I could tell, the band still showed some grime in its creases and on the buckle. I took a picture of the buckle — there was a very noticeable blob of something on it. Pretty gross. Please let me know your thoughts.

Hope the rest of you all have a better experience with what appears to be a longstanding and reputable business...

Nina Limonchi

In 2014, my husband sat down with the owners of Marks and created my one-of-a-kind engagement ring. Although there were some hiccups along the way, I have certainly been surprised and impressed with the professionalism and kindness of this business. I am a proud patron, and continue to receive (what I feel) is some of the best customer service in Lawrence. The employees are warm and inviting, and knowledgable about the beautiful products. If customer service is what you are seeking when making 'that' special purchase. Look no further. Marks will make it, and make it right, with a forever guarantee.

David Childers

I love Mark's Jewelers! And I'm not really even into jewelry. I love the outstanding customer service that they have engendered over the decades that they have been in business. Every time I go there, I feel that they truly care about the people who shop there. The selection is outstanding and very high quality.

Danny Boston

I went here thinking my Fossil vintage silver watch needed replated. The silver looked worn off down to the black base cover. But all it needed was a professional cleaning and polishing. It looks like new. They have done other excellent work for me over the years. I highly recommend Marks Jewelers!

Donna Frantz

I love Marks Jewelers. Their customer service is top notch in that, instead of getting a pitch, they listen to your wants and help you narrow down your choices. I found them to be very accommodating. Friendly. Patient to the max. Professional in every way!