KAY Jewelers - Joliet, Illinois

KAY Jewelers, ubicado en la dirección 3340 Mall Loop Dr Space 1402, Joliet, IL 60431, es un reconocido distribuidor de joyas y diamantes que ofrece una variedad de servicios especializados en la industria joyera. Con un teléfono de contacto 54392285 y una página web stores.kay.com, esta joyería destaca por sus siguientes características:

Especialidades: KAY Jewelers se especializa en joyería, siendo distribuidor de diamantes y tasador de joyas. Además, cuentan con un equipo de diseñadores y grabadores de joyas en el lugar. Ofrecen servicios de reparación de joyas, silversmith y relojería, lo que convierte a esta joyería en un recurso completo para todas sus necesidades joyeras.

Otros datos de interés: La joyería ofrece entrega a domicilio, retiro en tienda, y una variedad de opciones de pago, incluyendo pagos con dispositivos móviles mediante NFC, tarjetas de crédito, débito y crédito. El establecimiento cuenta con entrada accesible para personas en silla de ruedas, estacionamiento accesible y servicios de reparación en el lugar.

Opiniones: KAY Jewelers tiene una sólida reputación, con un total de 124 valoraciones en Google My Business y una opinión media de 4.5/5. Los clientes elogian la calidad de los productos, el servicio al cliente y la experiencia general de compra en la joyería.

Opiniones de KAY Jewelers

yanira pagan

5/5

Excelente servicio ... carl gracias

Erik Aguirre

5/5

Great customer service , felt like genuine help never felt like they were just trying to get my money ! Omar was great !

Sabay Hill

5/5

My center stone became loose and I had to have my ring sized and soldered. Charmayne at the Joliet store was amazing. She was so patient and pleasant helping me.

Cristal Baumgartner

5/5

I have been working with Kays at the joliet mall for 20 years they have always been exceptional!!! The customer experience I've always had it extraordinary Renee has been my sales representative since day 1 and she knows exactly what I want so when my guy goes to get me a surprise Renee has me covered. Thank you Octavia (im sure I spelled it wrong) but if Renee is not there he is my right hand man thank you for being there for all my many jewelry needs (there are a alot) lol

klevis sata

1/5

Me and my husband went yesterday to have my ring re-sized because it doesn’t fit any longer. We have life warranty on it. As we were doing that we noticed another ring and we got tempted to made trade our rings for the new one. As they are showing it to us, Charmayne who was working there says that the ring is on clearance and that is 40% off and that we can get another 10% off on it. Our original rings were bought each for $1500. The mentioned that we would get that full value back towards the new rings. We got tempted and we do matching rings so we said yes and that we would do it and trade both our rings. In the process they come back and they said “oh no we apologize but we can’t do 10% off any longer”. Then as she is continuing the process Charmayne said that she applied $1350 credit from the trade (which originally was supposed to be $1500 which is how much we bought the rings). We had some talks and at the end they said they can only do $50 off each ring, which was far less than the 10% extra off and far less than the price of the original rings trade. Earlier in the process she mentioned insurance and the guy (Omar) said that we have a year to come back and add it so we don’t have to do it now since that it’s a large out of budget purchase for us. As we agreed at this point to do this and we even opened the credit card with them and got approved, we mentioned that we will do the insurance later, and then the girl (Charmayne) who was helping comes back and said the district manager told her on the phone that the extra $50 off discount was only valid if we bought the insurance too. We felt so humiliated and offended by the way she treated us. She kept saying we are giving you a great deal while they were literally ripping us off. And the thing that upset us was that they kept lying and changing everything. We will never do business with Kay again. We were so attached to that store and have purchased many things in the past but this was the worst experience ever and we will never return there again.

Jose A Torres

1/5

This company sells junk jewelry, beware! 9 years ago I bought my wife a charm bracelet and purchased charms throughout the years. I have spent over $500 on her Kay’s bracelet and charms. It was supposed to be real silver, and now the bracelets and charms have turned black. We have tried different ways to clean it and even took it to the local Kay store in Joliet, where I originally purchased it. They said that they are aware of the poor quality of this type of jewelry which is why they stopped selling it and apologized to us that they can’t do anything. I very regretful to have bought my wife this gift to build charms as a keepsake, and it turned out to be junk.

Giselle Hernandez

1/5

Just got my ring back from being repaired and asked if I can have a ring guard. They put it on without a care. They scratched it from the inside AND outside, tried to give it back without acknowledging the scratches and wanted to charge me for it. They removed the guard and scratched it up even more. They told me I can send it back to have it repaired, but the whole point was to have it for Christmas.Went to the jeweler across from Kay and they gave me a temporary one, that didn’t ruin my ring.

Latrice Peterson

5/5

I went into Kay Jewelers today to just see if they could fix a chain that I hadn’t purchased from them. I was greeted by Carl and explained that I was having a hard time getting the chain I had to fit my charm. Carl was so nice and fixed my chain right away. No questions asked and no fee charged. Thank you Carl for your wonderful customer service, making me feel welcomed, and for fixing my chain which means so much to me!