General Spring of Kansas City, Inc - New Century, Kansas

Lobo Domesticado

I want to thank you all for the great 5-leaf springs I ordered for my 1987 Chrysler Fifth Avenue. Just had them installed today and they leveled out my car just right. Wanted to send a good review for you all! Great product, just as described & super fast shipping!
JCGJR Bx, NY.
see pictures of before and after of my Fifth Ave.

Thank you all! Will recommend you to my car show buddies!

Patrick Montano

Found this company (General Spring) online and took a chance ordering new 2.5 lifted leaf springs for my 1974 Chevy Nova and man did it ever pay off. Purchased the springs online and I kid you not, literally 2 days they were at my front door I couldn't believe it, and the quality of the springs look great as well. I installed the springs myself and they fit like a glove. I highly recommend them.

Warren Reed

Let me start with the positives. I order leaf springs, shackles, u-bolts, and hardware. I placed my order Thursday night and got the leafs Saturday, the rest came on Tuesday. As far as the parts they don't really specify brand or if they make it themselves. The brand for the leafs I got are Dayton parts, the shackles are Dorman, and the hardware matched the specified grades. Although don't know how they do u-bolts, because I ordered 8" and the inside measurement was 8.5".

Now the reason for the low score. Now the hardware kit comes with 2-M18 bolts and 4-9/16 bolts, and since the shackles happened to be Dorman, they come with hardware from factory. So, when I contacted customer service they said I got everything. Then said they don't sell Dorman but yet that's what I received and was clearly seen on the photo I sent to them. Then they said to go buy the pictures which would still make them wrong because the bolts on the shackle are metric flange bolts while the ones in the hardware kit are sae hex bolts. All I asked was for the 4 bolts or a partial refund, when I first sent a message. I don't know why they lied or tried so hard not to correct a small mistake. But after several messages back and forth I did get refunded the difference of the missing hardware.

Now would I recommend them or buy from the again, probably not, just because of how customer service handle the issue.

pm1035

Big thanks to General Spring. I placed an order for my Bronco and received a call from a real knowledgable guy telling me that my order was a little off as far as measurments. He was dead right and saved me much grief. Received the springs super fast and started the install. This company has great customer service which is rare nowadays. If you need leaf springs this is the place to go.

Robert Robles

Summary: If you buy from GeneralSpringsKC you are paying for quality parts, great service and fast shipping!

I'm currently converting a daycare school bus to a camper. This small bus sits on a 2002 Chevy Express 3500 Chassis. I knew both the front and rear suspension would need a lot of work and even with 52K miles this thing was EXTREMELY rusty. Before starting the rear suspension I wanted to make sure I had all the correct parts, leaf springs, u-bolts, drum brakes, wheel drum, everything. I wanted to get this done all at once. I then spent 3 hours a day for the next two weeks looking for parts. Most of that time was trying to find the leaf springs.

I contacted six Chevy/GM dealers and provided my VIN number and ordered parts, the two leaf springs and 4 u-bolts. I placed 5 separate orders, each one was either canceled a day later or canceled mid-shipment and returned to the dealer. Each dealer had the same thing to say: "This part does not fit your model car". I was very upset because according to their system, those parts fit vehicle because of the VIN check. I then moved on to other places like GM Parts distributors and ran into the same issue, I talked to staff members at the parts department and they were unclear if any parts they had would fit. I checked RockAuto, PartsGeek, GM Parts, and I even went as far as the 12th page on a google search for "2002 Chevy Express 3500 Leaf Springs"

Finally after searching I see a link to GeneralSpringsKC, it didn't sound like the right place but I figured what the hell, if there is someone I can talk to then that's a start. By this time before I called I had a script describing what I was looking for, but with so many times not finding what I needed I just got straight to the point. First call I made I kept it simple, I told them I needed leaf springs for a 2002 Chevy Express 3500. Within 30 seconds this person (I wish I could remember his name) tells me what I need and covers specs on these leaf springs that I would have mentioned in my script lol. Damn, I was impressed. So I explain to him my issue I was having with not being able to find these leaf springs, and all of the issues I had with previous orders. Right off the top of his head he tells me the part number I need as well as the part number for the u-bolts as well. I decided to look it up later that day before ordering. Sure enough that's the part I needed, I placed my order for two leaf springs and 4 u-bolts.

A few days later I get home early to help the UPS guy unload the springs, I see him often and would have felt bad if he had to carry those. They arrived towards the beginning of the week, leading up to the weekend I removed the old leaf springs and as much rust as I can.
The old leaf springs and u-bolts were so rusty they were breaking apart as I tried to remove them. Now I have both leaf springs removed as well as over 20lbs of rust. The weekend comes and its time to find out if the staff at GeneralSpringsKC knew what they were talking about. I lay down a tarp and move the leaf spring under the bus, then slowly twist and turn it until it lines up with both hangers and BOOM! it doesn't fit! I told myself why would GeneralSpringsKC do this to me. Then I removed the leaf spring and turn it around and BOOM! like a GLOVE it FITS!! These springs were 30 by 30 so I'm not sure why I needed to change the direction but who cares. I had both leaf springs in and bolted in place. Now I have a solid suspension and will continue working on the rest of the bus. I can't thank them enough, however I could have posted this review a lot sooner. Still working on the bus, winter has slowed me down but its coming along nicely.

Terry Owens

Bait and switch. Shackle shown on website were not the one delivered. I even called to confirm that the shown shackles were the ones being delivered. Shackle shown was a bushing in a metal sleeve, shackle delivered were DORMAN GARBAGE with molded rubber. If you have ever replaced shackles on a F250 OBS with energy bushings you will know why you need to know the bushing type. Called them zero apology basically tough luck return them if you want. Never will use this company again.
*edit* after response from company.
I never asked your opinion and don't care about your opinions on poly vs rubber. You are not driving the truck I am. I care that you show one product and ship another even after calling to confirm what was being shipped. Rubber is cheap and easy for manufactures to use I'm sure that has nothing to do with why a manufacturer of parts like DORMAN use rubber. All you had to do was say "we are sorry for giving you bad information" But you just doubled down. I already ordered the energy suspension poly bushing kit for MOLDED rubber shackles and am returning the "common" shackle kit I ordered. I will gladly "destroy" the garbage China rubber in the shackles.

S Misky

Ordered new rear F350 SRW springs to replace worn out stock, WOW.
No sagging loaded with gravel and shipping was reasonable. Very happy!

Before (not very full)
after (fully loaded)

kyle waldkirch

Buy your leaf-springs somewhere else. Both Leaf springs broke after a year and a half of having them on my truck. Oem ones lasted 20 years before one broke. These are not even close to oem quality. I Contacted customer service to try and rectify the issue and to no avail. I tried to handle this the right way before leaving a bad review but I’m left with no choice.