Dillard's Manhattan Town Center - Manhattan, Kansas

Clarisa Altamirano castro

Me encanta el lugar

Judith Omara Ruiz Alvarez

Ropa a buen precio

Teresa Mendez

Buen lugar

Carlos Peraza

Excelente

Ana Villella

De todo con promociones

Maria Perez

Excelente

Raizaskitchen

After moving to this town as our first duty station, I was excited to attend my first military Ball with my husband and decided to shop for a dress. Unsure where to go, I asked around, and everyone recommended Dillard’s. Since it was a last-minute decision, I went there and spent $250 on a dress I absolutely loved. The sales associate who helped me was incredibly kind and helpful.

However, things took a frustrating and upsetting turn when the store accused me of stealing the dress—even though I had already paid for it, along with the jewelry. They insisted I return to the store to address the issue, which was not only unnecessary but also deeply humiliating. I couldn’t help but feel that this happened because I’m Hispanic and was wearing a hoodie that day to cover my freshly done hair.

After paying for my purchases, I visited a nearby store in the mall. As I left that store, a security guard from Dillard’s approached me and said, “You have to come with me.” Confused, I asked why, and he claimed they had seen me leaving with a dress I hadn’t paid for.

I told him, “You’ve got to be kidding. I just paid $250 for the dress, plus the jewelry, and now you’re accusing me of stealing? I have the receipt.” Thankfully, I always request an email receipt and showed it to him, but he still insisted, “No, they’re saying you need to come back with me.”

Reluctantly, I returned to the store with him. Once there, I said, “Before accusing me of stealing, take me to the sales associate who helped me. She can confirm that I purchased the dress and paid for it with my debit card.”

As a new resident in this town, it was shocking and disheartening to experience something so embarrassing and unjust. To be singled out and treated this way—likely based on my appearance—was deeply upsetting. In the end, the security guard dismissed the whole thing as a “misunderstanding,” but the damage was already done.

I am incredibly disappointed—not just with the security team but also with the management and whoever made this baseless accusation. I would never steal or take anything that doesn’t belong to me. Thank God I have the means to pay for what I need. Despite this, I was treated unfairly, and the experience was devastating.

Brittany

All associates were very helpful. We went here for my son to get a Hoco suit. Good prices I spent less than my budget. Happy everyone was so helpful.