Cincinnati Gas Lite Co Inc. - Elsmere, Kentucky

Kelly Keene

They were eager to work on a large outdoor kitchen project with us but not equip as a business. Made the mistake of paying in full (paying for grill, griddle, etc $$$$$ included install) prior to completion on outdoor kitchen. Dave flood (owner) had an issue with his bank (Huntington) blamed us and delayed instal further. We were worried it was our issue and spent 10hrs of our time fixing his bank error. As customers, we feel disrespected and taken advantage of. We did business with them thinking that we would get better customer service as a local small business.

Overall, would not do business again. They shouldn't have accepted the project as they do not have storage space nor staff to complete on a fair timeline or to provide good customer service or communication.

William Thwaits

Excellent company. Steve did a great job in repair and cleaning the fireplace. It works great. When other companies said it couldn’t be repaired, Cincinnati Gas Lite proved them wrong. Thank you for a job well done.

paula jones

Small, friendly business gets a lot done with a small staff.I couldn't be any happier with the service call on my fireplace. It's so nice not to be disappointed and to actually have someone exceed your expectations. My only regret is that I didn't have them out a few years ago. Technician was knowledgeable and expeditious and fixed multiple things. Now, after 10 years, I'm finally happy with the performance of our Heat and Glow gas fireplace.

Susan R

Great experience. So glad I stopped into Cinti Gaslight. Beautiful job adding a gas fireplace into our 1920’s home. So much easier working with 1 company from selection thru installation. Will definitely use them again.

Ciscily Sawyer

I had an old gas light fixture in my front yard that I wanted removed. I called and a nice gentleman assisted me (even gave me other potential options could be cheaper). He indicated they were quite busy but would follow-up with me regarding an appointment in which they did. Steve came out on designated day for removal. Seeing as though the gas was already capped off (unknowingly to me), he was kind enough to detach and remove the fixture for me @ no charge! From the gentleman I spoke with to Steve's visit, everyone was very helpful and kind.

Kimberley Donaldson

Excellent customer service and work. They have come out twice for service. First was to maintenance my electric fireplace before we started using it and second was do to a faulty switch and warped fan. Gentleman was knowledgeable and polite. Will definitely return to them.

Michelle Losey

Not good! Walked in, the person was on the phone. He did acknowledge us, but 10 minutes later still on the phone, so we left with no response. Being a biracial couple, we felt a certain kind of way. We won't return.

Daryl Mullins

I had called and setup an appointment. They said someone would call me back. They said they had a backlog of 3 weeks. I waited, I finally got a call back with time and date left in voicemail. I called them back and talked to the lady that had just called and said the time was ok. I took off work for that day and waited all day and no one showed. I called them and they said I never called back. I have the call log to prove I called them.