Brinker's Jewelers - Evansville, Indiana

Bradly Robinson

So far we have dealt with Ashley and Clayton just over the phone and the buying process could not have been easier. They had the jewelry in stock that we wanted and saved us from having to have it shipped or driving to St. Louis to pick it up. We will definitely be doing more business with them and can't wait to meet Ashley and Clayton in person!!

Amy

I came across Brinker’s Jewelers’ website while searching for a discontinued Seiko Luxe watch model for my wedding anniversary. Jon Melton provided exceptional customer service that far exceeded my expectations.

- Jon went above and beyond to source the watch for me. I had reached out to several jewelers, but most either ignored my inquiry or informed me the model was no longer available. Jon, however, contacted the Seiko representative and found a similar alternative model within the same watch line. He even arranged 2nd Day Air shipping to ensure the watch would arrive in time for my anniversary.

- The return process was seamless. Unfortunately, the alternative model wasn’t quite to my liking, and I needed to return it. Jon promptly provided clear return instructions and made the entire process completely hassle-free.

I highly recommend Jon and Brinker’s Jewelers to anyone in the market for a watch. Their dedication to customer satisfaction is truly exceptional.

Gabe Sailer

I recently visited Brinker’s in search of my first luxury watch and my experience did not disappoint. Jon was very helpful and clearly passionate with what he does. I couldn’t have asked for better service, and I will be returning in the future.

Austin Guerrettaz

Jeannie helped me pick out my engagement ring, and she really helped me out pick the perfect ring! I really recommend finding Jeannie in the store for any of your jewelry needs!

Trevor Ferguson

I just wanted to reach out to say my wife absolutely loves the ring i purchased at Brinkers. It is our 5 year anniversary and I didn’t know what to get her and Jeannie Johnson was so helpful and professional and not pushy at all to help me get the perfect gift for my wife! Thank you to Dean and all the people at Brinkers y’all are great.

Sally Miller

Jeannie was very helpful and took care of everything efficiently and courteously. It was my pleasure to do business with her at Brinker’s Jewelers. I will recommend her to others.

Britton Starr

This shop continues to impress. From vintage deco jewelry repairs, to a complete rebuild of a 50+ year-old Rolex, the quality and service is unmatched! Helpful but not pushy staff, couldn't recommend more highly.

Jesse Santos

Brought watch in to get a repair estimate. Called me back said $250 to get it in working order. Waited a month said there was a delay on parts, should still get it six weeks. At six weeks said there still working on it. Six months later I just cold stop by and meet with management and the watch guy. They say they are having trouble getting it to keep time.
I explain my disappointment to them saying, I gave you a blank check to repair the watch, what's the hold up? You guys do rolexes?!? I needed the watch for a special occasion that I already missed. I said I don't want to wait til October, due to another company engagement. The assured me I'd get it before then. Waited til Oct and picked it up. They cant find my watch for a while. Then, they say they were able to fix the watch, but didn't get ahold of me for whatever reason.
They try to get me to pay the service fee and the new watch band. I told the lady didn't expect to pay anything, due to the circumstances. They waive the service fee and still make me pay for the new band. Day later the watch still doesn't keep time. I wasn't going to write a bad review due to waiving the service fee. But poor repair and customer service made me do it.
Nice store, was looking forward to building a relationship with them. I guess I'll have to go elsewhere. Check the dates on the photo I posted. 100% true, almost a year. You figured they would try to right their wrongs in some kind of way. If it's quick and easy they might be able to help you. Any degree of difficulty, good luck. I'm sure they are going to follow this post up with some apology, like they care. But actions keep louder than words. It's easy to write a apology to save public face. Be wary, genuine action would be DOING SOMETHING.

update 10/17/2024

In there rebuttal, was a bunch of lies. No one ever at any point suggested I just take the watch back. On one occasion you said I could see it on the work bench. No one is impressed with your long stabbing responses. Makes you look bad when you could just do better. Why tell me it was fixed when I got it. You guys are a joke. Your crazy to believe i was persistent about you guys working on it. You guys were the first place I went due to your nice store. This is the process for repair at your store since you have no idea: drop the watch off, get a call for work estimate, accept estimate. When I got the estimate you didn't even tell me what you were doing or repairing, you said 250. I accepted it because money was no object. Love the clown act, very funny. You guys are funny at fabricating stories. Literally you could've replaced the entire inside of the watch like I told you to your faces. Does that sound "reliable" to you? Please continue to respond to me, I got all day to burn a terrible business that will lie for no reason. Fyi YOU SELL ROLEXES, no one is impressed with you talking about Annemasse, France. Easy out from a idiotic business. You didnt even remotely suggest you couldnt fix it. Drops some prove here. Why invest money in parts you knew were going no where. I came in begging you to repair a $20 ebay watch? Come on now, your making absolutely no sense. Sounds like your a liar. Side note, whose name is behind all the comments on reviews, stand on your responses so we all know your character. I see how you guys respond to dissatisfaction, I've been waiting for it. I see how you trash everyone. There's absolutely never no wrong on your side of the fence ever. Pretty much record yourself in the store with them bc you can't trust them in their own territory. Also no one ever said they paid for the repair. I literally stated that. I love the new policy, sounds like you wasted money and realized you better stick to basic repairs like i previously stated. Cheers!!