Arnold's Fine Jewelry & Gifts - Rochester, Indiana

Alaura Nutt

Took my gold ring band in to be resized and it is now ruined. I brought it in, tried different sizes to see what I wanted, and they said they would call me with a price estimate a week before the repair to make sure I agreed on the price. I waited two weeks before I finally called and asked what was up. I find out they did the repair without calling me and that there were some issues during the repair. Many excuses as to why they didn't call and even more excuses as to why they messed it up. "We don't typically get these kind of rings and we were not sure how to do the repair. If we had known more about the ring before we took it we could have done a better job." Followed by: "We get tons of rings everyday for repairs and it's easy to get sidetracked and forget to call." Tons of rings everyday but for some reason had never seen anything like mine, a simple gold ring band. No intricate designs, no stones, no markings. Just a band.

I finally go to pick it up to find they completely butchered it. It's no longer smooth and shiny, it's bumpy and warped. Looks darker and more like a hammered piece of gold shaped like a ring. It looks nothing like what it was before. And to top it all of, it was too small. They didn't charge me anything and I honestly would have refused payment if they had.

I will never seek business there again. They devalued my ring which meant a lot to me even if it was just a simple band.

Kay Garrett

I took my jewelry into Arnold’s for cleaning and asked them to check for repairs that might be needed. The Rochester store staff did an excellent job. Repairs were made in a timely manner. I also purchased a gold chain for myself and two men’s bracelets as gifts which were reasonably priced. I highly recommend Arnold’s for your jewelry needs.

Katie Yarber

While I am very pleased with the work and grateful to wear my wedding ring again, am sorry to report a key piece in service was missed. Money is tight and I requested an estimate to ensure I would be able to pay; however the his didn’t happen. I received a call stating that the jeweler missed the estimate note, my ring is finished!
Thankfully it all worked out; everyone is happy. Thankful I was able to afford it.

Garrett Boldry

Very friendly staff, helped every step of the way, bought a wedding ring set, and later bought a pendant necklace for a fair price. Wife loved them both! Will do all my future jewelry buying with Arnold's

Barbara

Excellent service. Upscale all the way around

Sandi Shanklin-Owens

Shopped in person with my daughter on video to find the perfect ring for her golden birthday. They were very accommodating and even looked in books and online til she found one she liked. The end result is a precious ring for my beautiful girl!

Carrie Parker

I took a simple gold chain that a link had broken. They repaired it and I wore it 2 days and it broke again. I took it back and they repaired it again. They charged me again. Once again it broke after wearing it 2 days. I took it back a 3rd time and once again they charged me even though they said they would not. I have paid $100 to fix one link. The same link. The lady told me that each repair was a different link. It was not. Something here reeks of mishandling and poor craftsmanship not to mention very peculiar that a chain I take in to get repaired all of a sudden has links breaking right after its returned from the jeweler. I strongly do not recommend anyone using this jeweler. Very poor quality and business.

Dawn Hatfield

I bought my daughter a birthstone ring. They kept us up to date notifying us when it was ordered, when it came in, when the sizing was done. When we picked it up, it was more beautiful than we expected. She loves her ring. I love the great customer service and smiles on everyone's faces.