AAA Florence - Florence, Kentucky

Thomas O.

So very pleased. Steve and Thomas who checked my car in for service are friendly and knowledgeable. Rob the car care manager explained everything about what our auto needed in exact detail and for one repair he suggested competent people he trusts. I will return to AAA and I recommend them. I had to edit this because I forgot to say how awesome Andrew the tech who was able to search out my cars problem. Andrew did a great job. I'll be back .

olivia C.

Worst experience ever. They diagnosed my car 2 years ago for $60 with a AAA membership. Today it was $170. They said they had a $30 off last time but that’s a huge jump. $16 off for being a AAA member now. Not to mention they told me exactly what I knew was wrong with the car. They said they couldn’t give a full diagnosis because the radiator was leaking. So I payed $170 for “full diagnosis” when I didn’t receive a full diagnosis and they told me what I already knew. This is my second bad experience with them and I would have loved for them to explain the pricing prior to the diagnostic because this is absolutely ridiculous and I’ll never be back. I hope they enjoyed making me cry for hours because I was planning on only spending $60 today and I had to spend $170 for nothing, with a car that’s still needs a lot of money put into it.

Shawn H.

I just moved to the Florence, Kentucky area from Michigan, and after a costly move, I ran into unexpected car troubles. After calling several mechanics in the area, I spoke with Steve at the Florence location. I explained the issues with my car and the limited warranty I had, and he immediately took charge of the situation. Within less than two days—ordering parts and dealing with my warranty company—he had everything taken care of.

On top of that, he understood my financial situation after the expensive move and worked with me to get a fair price. The level of service and care I received was outstanding. I couldn’t ask for a better mechanic shop! Thank you for taking the burden off my shoulders and making this experience as painless as possible. I'm so happy to be here in Kentucky and even happier to have found a trustworthy auto shop!

Brian G.

Rob & Steve went above and beyond to help my family with battery emergency. In addition, great advice & suggestion on brake issues. This place really looks out for its members, keep up the terrific work - This is a good group looking to help people. Bravo! Thank you!

David L.

Zero star rating. My wife had a simple flat tire needing repair while I was out town so she took her SUV here since the shop was in the neighborhood and she previously had excellent service at the Sumeral shop in Walton KY. This place though, they gave her some story about how the tire couldn’t be repaired and sold her 4 new tires. (It was a nail in the tire and all 4 tires were just over 1 year and about 10K miles wear). So new tires to the tune of under $500. Since then the vehicle has experienced 2 complete flats due to bad valve stems. This time the flat has come at an hugely inconvenient time. We needed to transport her father back to our home from the hospital, however the only car he can in and out of (the wife’s SUV) is sitting here at home with a flat. So that cost us the medical transport to get him home, ($1500). I’d love to tell this has been my only “ less than pleasant” experience with them, but they have done this to wife a couple times now. I’ll be collecting all their bogus repairs and filing a case with the BBB. Quite honestly, this place should be shut down for unethical practices. Sure everyone there is “friendly” as they charge you top dollar for substandard parts and repairs.

Jordan D.

update manager was beyond understanding offered to have fixed, I was satisfied with refund. Very glad they made it right.
Beyond upset with my recent service on Saturday April 23 2022. Brought them 4 tires to mount and balance which they did... completely ignoring recommend clocking of the tire to valve stem (which isn't a HUGE deal because it does still balance out, just not optimal as most of the time more weight will be required if ignored) I could've looked past that if they hadn't gouged the lips of all my rims and almost damaged my lugnut cover beyond fixable. Stock rims at that. Nothing out of the ordinary, not low profile tires that are sometimes harder to mount. Just regular stock rims same exact tire size as stock. They need to either train their employees better, fire employees not doing their job correctly, or at least fix this issue. Of course with it being Saturday, closed Sunday and my work schedule I have no idea how long this will take to get taken care of or if they will even own up to it.
IF YOU WANT YOUR STUFF TO STAY IN GOOD CONDITION DO NOT GO HERE.

Orlando S. H.

I called ahead to ask if they could do a tire repair due to me noticing a slow leak in my front passenger tire. They said I could come right over-upon arrival I was greeted and helped right away. The patch took about 20 minutes but they were sitting on 4-5 card ahead of mine. I appreciate then dedicated someone to do my minor job and not just making me wait until the more involved work with other customers was complete. Would highly recommend

03C1

While visiting Newport I came back to a flat tire. Aired it up and started my trek trying to find any place that could help. These guys fit me in shortly before closing and got me back on the road with fast and professional service and even went above helping me keep my car clean and recommending items I need in my car. Not only do I recommend them I will make the drive from Lexington up here in the future whenever I need tires.

Shop is clean, organized, professional. The waiting area is clean, organized, and welcoming.
Staff are friendly and knowledgeable.
They had my somewhat rare tire size in stock when no one else did. (275/45R20)