Ketelsen RV Elk Run Heights - Elk Run Heights, Iowa

Fiona Macken

I cannot say enough good things about Kyle, Josiah and all the crew! Purchase was seamless and enjoyable! I highly recommend them for all your RV needs!

Update: 7/30/2024

I’m updating this review to share what happened when I had my first “oh crap” moment in the RV. It was July 3rd and all of a sudden, all the power went out. I checked the GCFI plug and breaker…they were fine. I’m not handy with things like this and I needed help. Called Kettelsen and asked to speak with Josiah…he was in meetings all day but they would ask him to give me a call back and in the mean time, they would have the service manager call me back to figure this out. Long story but I didn’t get a call back from either! I was so surprised and disappointed! I have 3 dogs and the RV was beginning to heat up. Plus, I needed to go to work. I looked through my paperwork and found the number to call for a technician that could walk me through a diagnosis. This is a warranty service I paid for at the time of purchase. Well…they were busy too so I had to sit and wait. In the meantime, I looked at the surge protector…all the connections looked good. I called the campgrounds office and asked them if they had a 30 amp surge protector that I could purchase…just in case that was the problem. The lady who owns the park asked what was wrong and she suggested I flip the 30 amp breaker. I did that and guess what? I had power again! I was truly grateful and very relieved!!

I’m disappointed that no one called me back. The people at Ketelsen knew I was new to RV life. At the time, I was panicked and concerned for my dogs. It would have only taken 5 minutes of their time to call back and see how I was doing and if the problem had been fixed. So regarding service after the sale? It doesn’t exist. So sad ?

Michelle Billington

Such a good experience with Josiah, Kyle, Jamie, and the rest of the staff at Kettlesen’s in Elkrun! Straightforward and easy to work with. This will forever be our go to place for our camping needs. Thank you for doing us right.

Jennifer Mills

Ketelsen RV was amazing to work with from the very beginning stages to the time we took possession of our TT. I highly recommend Ketelsen RV for your 1st time purchase or 10th time. When we picked up our TT they done a very thorough walk through with us and addressed any issues we had. They took their time with us and did NOT rush us. We arrived at 9am and just left at about 4:30pm. Shout-out to Josiah, Jamie, and Todd for their patience with us today and hard work! And of course Alliance RV for their quality built product made just for us?. Let's not forget Andrew either! He was a great help during this whole process of ordering, buying and waiting process.

Teresa Carrington

We were on our way home from a camping trip when we had an emergency problem with a wheel on our camper. We were forced to pull over and go to the closest repair shop we could find which was Ketelsen. They had our camper wheel back up and running and checked all the other wheels too in under 2 hours. They treated us like gold and we’re honest. We can’t recommend these guys enough, 10/10!

Jessica Brickley

Where do I begin, the staff over at Ketelsen RV Elk Run Heights is amazing! They are always willing to help! The Service department is very knowledgeable and goes above and beyond!! I would recommend them to anyone! Keep up the great work!

Gayla Steve Zenz

Newly retired, it was a pleasant surprise to find Paine’s RV while searching for our first RV. Coming from Des Moines, we were actually on our way to another RV place when we decided to stop and visit Paine’s first. What a pleasant surprise! 4 hours later we purchased our first RV. From the beginning to the end of the process we received very friendly, personable and top notch service! In the future we will absolutely come back and purchase another one from Paine’s RV.

Rochelle Richards

Isaiah and Todd helped us get the parts we needed to get our a/c back up and running in July. They gave us advice on how to fix it and what parts we needed to get it repaired. They went above and beyond with their customer service. I would highly recommend them!

Theresa Anderson

The staff was wonderful and the Trunk r Treat they did was awesome. My kids loved it