Forever 21 - Merrillville, Indiana

Norma Joana Hernandez

Es un buen lugar para comprar

alejandro fernandez

Buen lugar

Chavay Williams

I stopped shopping in forever 21 previously because of the quality of most of their items but today I decided to try it out again as sometimes I felt the quality was really good. I purchased multiple items including a pair of sunglasses. I didn't open or try the glasses in store, when I got home and removed all items from the bag, the screw holding the glasses together was out and the lenses of the glasses were separated, one piece literally still in the packaging.

I go back to the store after work and tell them what happen and they say oh we can't take broken items. I explain I literally just purchased them 5 hours ago, this isn't a I broke them issue it's a quality issue. I wait for a manager, told the same thing then she says well what are you trying to do exchange them? I said yes it doesn't matter but I can't wear these.

She tells me get another pair and this is a one time thing because she shouldn't take them back. Here's the thing, one I would never buy anything else, if you have poor quality items and you don't back the quality of the item why on earth would I buy anything else? Second either you can or can't do something. If you couldn't you absolutely wouldn't have, so with that being said a company who doesn't stand behind their items and the quality of such AND CORRECT ISSUES WITH CUSTOMER QUALITY is not a company for me. I will also be submitting a claim with the BBB. And while I did get the item replaced, I shouldn't have had to argue to do so.

Victoria J

THIS WAS SUCH A TERRIBLE EXPERIENCE! There was a back-to-school "sale" thing or whatever and on the rack it said BOGO for free. So we picked out 2 pairs of jeans, that were ON the rack mind you, and thought, "Oh, yeah $29.99 for a pair of jeans is such a steal!" But when we got up to the register, it came out as $70! So, my mom asked why it came out like that and apparently one of the jeans was not supposed to be on the rack.

This response was very ignorant and rude because if it is not supposed to be on the rack, tell me why there was like 5 OTHER PAIRS ON THE SALE RACK! This was very unprofessional. If you want to have a BOGO sale, try and put something on the tag or make an indicator for what is part of the sale. My mom didn't make a fuss over it but it made me mad enough to make this review.

Overall, very disappointed with how much we've spent on a supposed "sale" when in reality it felt more like a scam. In the future, we might not be coming back for shopping unless this changes.

L williams

Bought a pair of expensive pants which I tried on when I got home and they didn't fit me right. So I tried returning them 3 days later with the receipt and was told I could not get a refund because the tag was no longer attached. Even though I brought the tag, the receipt, the bag and the unworn pants with... Weird policy

ShaTeisa Davis

My daughter had clothes on hold, the staff moved the line quickly and were friendly. The order was waiting and the cashier mentioned a deal on one of the items and waited for my daughter to find another item. Very good experience even though as a mom prone to panic attacks, I hate the mall, they did an awesome job and we had a great and fast experience! Great job ladies!!!

Cris

Manager whose name was Marie i belive and cashier were super helpful and amazing. They helped me when I saw that the only shoes in my size were damaged and they were super pleasant and helped me find a solution. They were super kind and helpful!!

A Achers

Store was neat and organized when I went. Even the clearance and sales racks are neatly racked by size. They have a decent plus size and kid section as well. Can never find my shoe size hear. Staff was quick with checkout.