Pep Boys - Florence, Kentucky

Juan D.

I ordered my tires online and when I arrived at the site for the installation the price changed and the charged one Chris told me that he didn't have time to discuss prices on the internet. Pep boys need educated his employees customer service special management CHIS ..

Ordené mis llantas en el internet y cuando llegue para la instalación el precio que tenía cambio y el encargado (CHRIS )dijo que no tenía el tiempo para discutir el precio. Pep boys ocupa de prestar más atención a sus empleados y capacitar los y educarlos mejor en customer services

Alex B.

El lugar idóneo para los que les gusta mimar a su vehículo

Ayamán A.

Bueno, ordenado y limpio

mersadeyes H.

Went in for an oil change and full realignment. Costumer service was amazing! After first drive I noticed my steering was still pulling so I asked them to recheck, simple mistake and fixed it in less than 15 minutes. Great service and communication. Even allowed my husband to come back to understand how bad my alignment was! Will recommend!

Mick F.

I took my Mercedes-Benz there for a diagnostic. After the diagnostic, they discovered that a dealer had to deal with my problem. Because they couldn't fix my problem, they didn't charge me for the diagnostic. Now that's what I call great customer service. The guys I dealt with were great.

JosRos R.

Great customer service. Did service on the car in a timely manner. Employee offered available discounts specifically for my services, appreciate that factor. Will be coming back for regular maintenance.

Cameron A.

Came in to get two new tires put on my 2015 Ford Fusion, @12pm i dropped off my car and waited patiently in the waiting room. I didn’t think the service would take long so i stayed. It’s now 3:30pm and i have to ask the front desk if my vehicle is ready. Yes it’s the day before thanksgiving i get you’re busy, But i pay for my services after asking about my cars services i go outside to start my car and leave. Something told me to check my cars tires, i get out and they didn’t service my vehicle instead went to lunch. Omar the tech forgot to put tires on my car instead gave me a suspension inspection. I refuse to go back for anymore services. i suggest you go somewhere else. Mind you i already had to order my tires and wait 1 week for them to arrive in store. Terrible customer service. Nothing was offered only was told by the store manager
“we are all human”.

Amber T.

Update: I contacted the email as asked. Went through the claims process. After having to submit my information twice because they sent us to the Texas location instead of Kentucky at first, they still denied our claim. My rear passenger tire now leaks air when the temperature gets to 60° or below, and all 4 wheels look terrible.

At this point, if I could give ZERO stars, I would. On April 12th, my husband brought our pilot in for new tires. He was in a rush to get back home and did not inspect our vehicle afterward. When I got in our vehicle the next morning to take our son to school, I noticed major damage on our wheels (ALL 4!). My husband called the shop and was told we could bring it up and the manager would take pictures. I took it up that day after picking my son back up from school. The manager tried saying, "The damage didn't happen from us that is years of corrosion." So I countered with, "Then how did it just appear after getting new tires?" He didn't even take pictures. I went home and found every recent picture I could of our tires (which were obviously not corroded prior to this). My husband went back and asked to view cameras, which the manager was "conveniently," not able to get access to. He showed my husband their process, and while there, my husband pointed out a can of brake cleaner that can corrode wheels and is sometimes used to set the beads on wheels (we were told by a family friend mechanic). He denied that... However, the manager said if we got some quotes, he would submit it to his supervisor and see what he says. We submitted a letter, quotes, and before and after pictures. We have called multiple times with the same response that they haven't heard back about it yet. Here we are over a month later. Attached are before and after pictures. Our family WAS loyal customers, but after this, no thank you!